Terms & Conditions

Effective date: November 4, 2026 · Version: 2026-11-04

These Terms govern use of the PakMobiles website, mobile applications and related services. The operator is PAKMOBILES (SMC-PRIVATE) LIMITED, trading under the PakMobiles brand ("we", "us", "our"). Please read these Terms before accepting them when signing up or signing in. Our Privacy Policy explains how we handle personal information.

1. Our role as a classifieds intermediary

PakMobiles provides a classified advertising platform that helps users discover listings and contact each other. In transactions between users, we are not the seller, owner, agent or guarantor of a listed phone or other item, and we do not take responsibility for a user's promises. Buyers and sellers independently agree prices, payment, inspection, delivery and any warranties. A listing, shop profile, badge, review or moderation decision is not our endorsement or a guarantee of any transaction.

2. Reasonable efforts, not guarantees

We make reasonable efforts to encourage genuine users and shopkeepers and to moderate content, investigate reports and restrict misuse. However, checks and moderation cannot identify every risk. We do not guarantee a user's identity, legal ownership or authority to sell, or an item's authenticity, condition, availability, safety or compliance with law. Any account, shop, phone or listing checks are not a guarantee and do not replace independent verification.

3. Prohibited listings and conduct

Do not list, offer, buy through unlawful means or promote stolen, counterfeit, unlawfully obtained or illegally imported phones or other items. Phones with tampered, cloned, altered or unlawfully changed IMEI identifiers are prohibited. Phones that are activation-locked, account-locked, finance-locked, blocked as lost or stolen, or otherwise locked against lawful transfer are also prohibited. Do not misrepresent PTA approval, ownership, authenticity, specifications, condition or price, impersonate others, commit fraud or misuse another person's data.

4. Seller responsibilities

Sellers must have lawful ownership and the authority to sell, provide truthful and complete listing details and photographs, and disclose material defects, repairs, outstanding finance and other restrictions. Sellers must comply with applicable laws, remove unavailable or unlawful listings, cooperate with legitimate investigations and provide genuine proof of ownership and a transaction receipt where appropriate. A seller must not offer an item that cannot be lawfully transferred free of undisclosed restrictions.

5. Buyer checks before paying

Buyers must carry out their own checks before making payment or accepting delivery. In particular:

• Verify the seller's identity, lawful ownership and authority to sell, and inspect original purchase proof or other credible ownership documents.
• Check the phone's IMEI against the device and documents, its PTA status through official channels, and available stolen/lost/block status records. PTA approval alone does not establish legal ownership or guarantee that a phone is not stolen.
• Check for activation locks, account locks, outstanding finance, network restrictions and other barriers to lawful use or transfer.
• Inspect authenticity, physical condition, repairs and functionality, including calls, connectivity, display, cameras, battery and relevant accessories.
• Obtain and retain a receipt identifying the seller, item, IMEI, price, date and agreed terms. Do not rely solely on a listing, screenshot, review or any platform check.

Do not proceed if ownership, documents, payment arrangements or an item's status are unclear. Even careful checks cannot eliminate all risk. Subject to rights and duties that cannot lawfully be excluded, users bear the risks of their decisions and transactions, including fraud, non-delivery, payment disputes, hidden defects and later blocking or recovery of an item.

6. Reporting suspicious or stolen listings

Report suspected fraud, stolen phones, counterfeit items, unlawful listings or safety concerns through PakMobiles Support. Include the listing link and relevant evidence without publishing sensitive personal data. We may review, remove or restrict content and accounts and cooperate with competent authorities as required by law. Contact the appropriate authorities promptly where a crime or immediate risk is involved. A report, investigation or removal is not a guarantee of recovery, compensation or a particular outcome.

7. Accounts and enforcement

Keep account information accurate and credentials secure. Do not share access in a way that enables unlawful activity. We may reject or remove listings and restrict or suspend accounts for breaches, legal requirements or reasonable concerns about misuse, subject to applicable law. Contact Support if you believe a decision is incorrect.

8. Liability and statutory rights

To the extent permitted by applicable law, we do not warrant the accuracy or legality of user-generated content or the uninterrupted availability of the service, and we are not liable for losses caused by transactions between users, third-party conduct or reliance on unverified listings. This limitation applies only where it is lawful and does not provide absolute immunity.

Nothing in these Terms excludes or limits liability for our own fraud, wilful misconduct, negligence or other conduct where exclusion or limitation is prohibited by law. Nothing removes any nonexcludable statutory duties, consumer protections, remedies or other rights under applicable law. Those duties and rights prevail over any inconsistent provision of these Terms.

9. Changes, acceptance and contact

We may update these Terms by publishing a revised version and effective date and providing additional notice or seeking renewed acceptance where required by law. Your explicit acceptance is recorded with the version and the server-recorded date and time; an existing session or background token restoration is not treated as fresh acceptance. For questions about these Terms, contact PakMobiles Support.